πŸ”§

Explaining a Complex Problem to a Technician

Agent Progress
Built
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131
Keywords
κ³ μž₯ μ„€λͺ…
Lesson #
S
Done
Section
Intermediate Speaking
πŸ”§
Explaining to a Technician
Describe problems clearly to repair staff, IT support, or service technicians β€” in Korean.
πŸ”Š
Iru Helper Note
Whether it's a broken appliance, a phone glitch, or a plumbing issue, being able to describe the problem, the symptom, and the timing clearly in Korean will get you the help you need faster.
ν•Έλ“œν°μ΄ κ°‘μžκΈ° κΊΌμ‘Œμ–΄μš”. 좩전도 μ•ˆ λΌμš”.
(My phone suddenly turned off. It won't charge either.)
Β 

πŸ”§ What You'll Learn Today

When something breaks or malfunctions in Korea, you'll need to explain the problem clearly to a repair technician, customer service agent, or IT support staff. This lesson teaches you the vocabulary and sentence structures to describe what's wrong, when it started, and what you've already tried β€” so you can get efficient help in any technical or repair situation.

πŸ“Œ Technician Explanation Expressions

Expression
Meaning
Notes
κ³ μž₯λ‚¬μ–΄μš”
It's broken / It broke down
General malfunction
μž‘λ™μ΄ μ•ˆ λΌμš”
It's not working
Functional failure
μΌœμ§€μ§€ μ•Šμ•„μš”
It won't turn on
Power/start failure
κΊΌμ‘Œμ–΄μš”
It turned off / shut down
Sudden power loss
μ΄μƒν•œ μ†Œλ¦¬κ°€ λ‚˜μš”
It's making a strange noise
Symptom description
화면이 μ•ˆ λ‚˜μ™€μš”
The screen isn't displaying
Display failure
λŠλ €μ‘Œμ–΄μš”
It slowed down
Performance issue
κ°‘μžκΈ°
Suddenly / all of a sudden
Timing marker
~λΆ€ν„° μ΄μƒν–ˆμ–΄μš”
It's been strange since ~
Onset timing
이미 μ‹œλ„ν•΄λ΄€λŠ”λ°
I already tried [something]
What's been attempted
μ–Έμ œλΆ€ν„°μΈμ§€
Since when / from what point
Time of onset question
아직도 μ•ˆ λΌμš”
It's still not working
Ongoing problem
확인해 μ£Όμ„Έμš”
Please check it
Request for diagnosis
수리 κ°€λŠ₯ν•΄μš”?
Is repair possible?
Asking about repairability
πŸ’‘ Key pattern: κ³ μž₯λ‚¬μ–΄μš” / μž‘λ™μ΄ μ•ˆ λΌμš” + [when: κ°‘μžκΈ°/μ–΄μ œλΆ€ν„°] + [symptom: μ΄μƒν•œ μ†Œλ¦¬κ°€ λ‚˜μš”/화면이 μ•ˆ λ‚˜μ™€μš”] + 확인해 μ£Όμ„Έμš” β€” this 4-part structure (problem β†’ timing β†’ symptom β†’ request) is what technicians need to help you efficiently.

πŸ’¬ Conversations in Action

Dialogue 1 β€” Phone Repair
A: 무슨 λ¬Έμ œμ˜ˆμš”? (What's the problem?)
B: ν•Έλ“œν°μ΄ κ°‘μžκΈ° κΊΌμ‘Œμ–΄μš”. 좩전도 μ•ˆ 되고, μΌœμ§€μ§€λ„ μ•Šμ•„μš”. (My phone suddenly turned off. It won't charge and it won't turn on either.)
A: μ–Έμ œλΆ€ν„° μ΄λ ‡κ²Œ λμ–΄μš”? (Since when has it been like this?)
B: μ–΄μ œλΆ€ν„°μš”. 이미 μž¬μ‹œμž‘λ„ μ‹œλ„ν•΄λ΄€λŠ”λ° 아직도 μ•ˆ λΌμš”. 확인해 μ£Όμ„Έμš”. (Since yesterday. I already tried restarting it but it's still not working. Please check it.)
Dialogue 2 β€” Appliance Repair
A: μ–΄λ””κ°€ λ¬Έμ œμ˜ˆμš”? (Where's the problem?)
B: 세탁기가 μž‘λ™μ΄ μ•ˆ λΌμš”. μ΄μƒν•œ μ†Œλ¦¬κ°€ λ‚˜λ‹€κ°€ κΊΌμ‘Œμ–΄μš”. (The washing machine isn't working. It was making a strange noise and then it turned off.)
A: κ°‘μžκΈ°μš”? (Suddenly?)
B: λ„€, κ°‘μžκΈ°μš”. 였늘 μ•„μΉ¨λΆ€ν„° μ΄μƒν–ˆμ–΄μš”. 수리 κ°€λŠ₯ν•΄μš”? (Yes, suddenly. It's been strange since this morning. Is repair possible?)

🌏 Cultural Note β€” Service Culture in Korea

Korean technicians and service staff generally prefer clear, sequential problem descriptions over vague complaints. Being able to say μ–Έμ œλΆ€ν„° (since when), μ–΄λ–€ 증상 (what symptom), and 이미 ν•΄λ΄€λŠ”λ° (what you already tried) signals that you're informed and makes their job easier. In Korea, computer/phone repair shops (폰 수리점), appliance service centers (μ„œλΉ„μŠ€ μ„Όν„°), and building maintenance (κ΄€λ¦¬μ‚¬λ¬΄μ†Œ) are all places where this vocabulary will serve you well.
<summary>Try This Speaking Exercise
Practice explaining technical problems clearly to a technician.
A. Say your washing machine broke down.
<summary>Answer
세탁기가 κ³ μž₯λ‚¬μ–΄μš”. (The washing machine broke down.)
</summary>
B. Say your computer isn't working at all.
<summary>Answer
컴퓨터가 μž‘λ™μ΄ μ•ˆ λΌμš”. (The computer isn't working at all.)
</summary>
C. Say the device won't turn on.
<summary>Answer
μΌœμ§€μ§€ μ•Šμ•„μš”. 전원이 μ•ˆ λ“€μ–΄μ™€μš”. (It won't turn on. The power isn't coming on.)
</summary>
D. Describe that it suddenly turned off.
<summary>Answer
κ°‘μžκΈ° κΊΌμ‘Œμ–΄μš”. 이유λ₯Ό λͺ¨λ₯΄κ² μ–΄μš”. (It suddenly turned off. I don't know why.)
</summary>
E. Describe an unusual sound the device is making.
<summary>Answer
μ΄μƒν•œ μ†Œλ¦¬κ°€ λ‚˜μš”. μ²˜μŒμ—λŠ” μ—†λ˜ μ†Œλ¦¬μ˜ˆμš”. (It's making a strange noise. It's a sound that wasn't there at first.)
</summary>
F. Say the screen isn't displaying anything.
<summary>Answer
화면이 μ•ˆ λ‚˜μ™€μš”. μΌœμ§€λŠ” 것 같은데 보이지 μ•Šμ•„μš”. (The screen isn't displaying anything. It seems to turn on but nothing is visible.)
</summary>
G. Say the problem started yesterday.
<summary>Answer
μ–΄μ œλΆ€ν„° μ΄μƒν–ˆμ–΄μš”. κ°‘μžκΈ° μ‹œμž‘λμ–΄μš”. (It's been strange since yesterday. It started suddenly.)
</summary>
H. Say you've already tried restarting it.
<summary>Answer
이미 μž¬μ‹œμž‘ν•΄λ΄€λŠ”λ° 아직도 μ•ˆ λΌμš”. (I already tried restarting it, but it's still not working.)
</summary>
I. Ask the technician to check the problem.
<summary>Answer
ν•œλ²ˆ 확인해 μ£Όμ„Έμš”. (Please check it once.)
</summary>
J. Ask if repair is possible.
<summary>Answer
수리 κ°€λŠ₯ν•΄μš”? μ–Όλ§ˆλ‚˜ κ±Έλ €μš”? (Is repair possible? How long will it take?)
</summary>
πŸ“š
Expression Reference
Expression
Use
κ³ μž₯λ‚¬μ–΄μš”
It broke down
μž‘λ™μ΄ μ•ˆ λΌμš”
It's not working
μΌœμ§€μ§€ μ•Šμ•„μš”
Won't turn on
κΊΌμ‘Œμ–΄μš”
Turned off / shut down
μ΄μƒν•œ μ†Œλ¦¬κ°€ λ‚˜μš”
Making a strange noise
화면이 μ•ˆ λ‚˜μ™€μš”
Screen not displaying
λŠλ €μ‘Œμ–΄μš”
Slowed down
κ°‘μžκΈ°
Suddenly
~λΆ€ν„° μ΄μƒν–ˆμ–΄μš”
Strange since ~
이미 μ‹œλ„ν•΄λ΄€λŠ”λ°
Already tried
아직도 μ•ˆ λΌμš”
Still not working
확인해 μ£Όμ„Έμš”
Please check
수리 κ°€λŠ₯ν•΄μš”?
Is repair possible?
πŸ’‘
Tip: The 4-Part Report
Give your technician: (1) What broke (κ³ μž₯λ‚¬μ–΄μš” / μž‘λ™μ΄ μ•ˆ λΌμš”), (2) When (κ°‘μžκΈ° / μ–΄μ œλΆ€ν„°), (3) Symptom (μ΄μƒν•œ μ†Œλ¦¬ / 화면이 μ•ˆ λ‚˜μ™€μš”), (4) Request (확인해 μ£Όμ„Έμš” / 수리 κ°€λŠ₯ν•΄μš”?). This structure gets results fast.
</summary>
πŸ”
Want more reps?
Practice reporting three different broken items (phone, washing machine, computer) using the 4-part structure: problem β†’ timing β†’ symptom β†’ request. Each scenario should take less than 30 seconds to describe clearly. That's real-world readiness.
Β 

πŸ“¦ Practice Hub β€” Explaining to a Technician

Exercise 1 β€” Choose the Right Expression

Pick the best expression for each situation.
A. Your laptop won't start. You say:
a) λ…ΈνŠΈλΆμ΄ λŠλ €μ‘Œμ–΄μš”
b) λ…ΈνŠΈλΆμ΄ μΌœμ§€μ§€ μ•Šμ•„μš”
c) λ…ΈνŠΈλΆμ΄ μ΄μƒν•œ μ†Œλ¦¬κ°€ λ‚˜μš”
<summary>Answer
b) λ…ΈνŠΈλΆμ΄ μΌœμ§€μ§€ μ•Šμ•„μš” β€” won't turn on.
B. Your appliance suddenly shut off. You say:
a) κ°‘μžκΈ° κΊΌμ‘Œμ–΄μš”
b) λŠλ €μ‘Œμ–΄μš”
c) 확인해 μ£Όμ„Έμš”
<summary>Answer
a) κ°‘μžκΈ° κΊΌμ‘Œμ–΄μš” β€” it suddenly turned off.
C. You want to ask if repair is possible. You say:
a) μž‘λ™μ΄ μ•ˆ λΌμš”
b) 수리 κ°€λŠ₯ν•΄μš”?
c) 화면이 μ•ˆ λ‚˜μ™€μš”
<summary>Answer
b) 수리 κ°€λŠ₯ν•΄μš”? β€” is repair possible?
D. Your TV screen is blank. You say:
a) 화면이 μ•ˆ λ‚˜μ™€μš”
b) μ΄μƒν•œ μ†Œλ¦¬κ°€ λ‚˜μš”
c) 아직도 μ•ˆ λΌμš”
<summary>Answer
a) 화면이 μ•ˆ λ‚˜μ™€μš” β€” the screen isn't displaying.
E. You want the technician to check the device. You say:
a) κ°‘μžκΈ° κΊΌμ‘Œμ–΄μš”
b) 확인해 μ£Όμ„Έμš”
c) λŠλ €μ‘Œμ–΄μš”
<summary>Answer
b) 확인해 μ£Όμ„Έμš” β€” please check it.
F. Your phone has been acting strange since this morning. You say:
a) 였늘 μ•„μΉ¨λΆ€ν„° μ΄μƒν–ˆμ–΄μš”
b) 아직도 μ•ˆ λΌμš”
c) κ°‘μžκΈ° κΊΌμ‘Œμ–΄μš”
<summary>Answer
a) 였늘 μ•„μΉ¨λΆ€ν„° μ΄μƒν–ˆμ–΄μš” β€” it's been strange since this morning.
G. You tried restarting but it's still broken. You say:
a) μ΄μƒν•œ μ†Œλ¦¬κ°€ λ‚˜μš”
b) 이미 μž¬μ‹œμž‘ν•΄λ΄€λŠ”λ° 아직도 μ•ˆ λΌμš”
c) 화면이 μ•ˆ λ‚˜μ™€μš”
<summary>Answer
b) 이미 μž¬μ‹œμž‘ν•΄λ΄€λŠ”λ° 아직도 μ•ˆ λΌμš” β€” already tried restarting, still not working.
H. The device is running slowly. You say:
a) λŠλ €μ‘Œμ–΄μš”
b) μΌœμ§€μ§€ μ•Šμ•„μš”
c) κ³ μž₯λ‚¬μ–΄μš”
<summary>Answer
a) λŠλ €μ‘Œμ–΄μš” β€” it slowed down.
I. You hear an unusual sound from the machine. You say:
a) μž‘λ™μ΄ μ•ˆ λΌμš”
b) μ΄μƒν•œ μ†Œλ¦¬κ°€ λ‚˜μš”
c) κ°‘μžκΈ° κΊΌμ‘Œμ–΄μš”
<summary>Answer
b) μ΄μƒν•œ μ†Œλ¦¬κ°€ λ‚˜μš” β€” it's making a strange noise.
J. The machine is completely broken down. You say:
a) 수리 κ°€λŠ₯ν•΄μš”?
b) 화면이 μ•ˆ λ‚˜μ™€μš”
c) κ³ μž₯λ‚¬μ–΄μš”
<summary>Answer
c) κ³ μž₯λ‚¬μ–΄μš” β€” it broke down.
πŸ“š
Quick Reference
Expression
Meaning
κ³ μž₯λ‚¬μ–΄μš”
Broke down
μž‘λ™μ΄ μ•ˆ λΌμš”
Not working
μΌœμ§€μ§€ μ•Šμ•„μš”
Won't turn on
κ°‘μžκΈ° κΊΌμ‘Œμ–΄μš”
Suddenly turned off
μ΄μƒν•œ μ†Œλ¦¬κ°€ λ‚˜μš”
Strange noise
화면이 μ•ˆ λ‚˜μ™€μš”
Screen not displaying
λŠλ €μ‘Œμ–΄μš”
Slowed down
확인해 μ£Όμ„Έμš”
Please check
수리 κ°€λŠ₯ν•΄μš”?
Is repair possible?
아직도 μ•ˆ λΌμš”
Still not working
⚠️
Pitfall: κ³ μž₯λ‚¬μ–΄μš” vs. μž‘λ™μ΄ μ•ˆ λΌμš”
κ³ μž₯λ‚¬μ–΄μš” implies physical damage or a breakdown. μž‘λ™μ΄ μ•ˆ λΌμš” means it simply doesn't function β€” software or mechanical. When in doubt, μž‘λ™μ΄ μ•ˆ λΌμš” is safer and more general.

Exercise 2 β€” Korean β†’ English Translation

Translate each sentence naturally into English.
A. 세탁기가 κ°‘μžκΈ° κΊΌμ‘Œμ–΄μš”.
<summary>Answer
The washing machine suddenly turned off.
B. 화면이 μ•ˆ λ‚˜μ™€μš”.
<summary>Answer
The screen isn't displaying anything.
C. μ΄μƒν•œ μ†Œλ¦¬κ°€ λ‚˜λ‹€κ°€ λ©ˆμ·„μ–΄μš”.
<summary>Answer
It was making a strange noise and then stopped.
D. μ–΄μ œλΆ€ν„° μ΄μƒν–ˆμ–΄μš”.
<summary>Answer
It's been strange since yesterday.
E. 이미 μž¬μ‹œμž‘ν•΄λ΄€λŠ”λ° 아직도 μ•ˆ λΌμš”.
<summary>Answer
I already tried restarting it, but it's still not working.
F. 컴퓨터가 많이 λŠλ €μ‘Œμ–΄μš”.
<summary>Answer
The computer has slowed down a lot.
G. 수리 κ°€λŠ₯ν•΄μš”? μ–Όλ§ˆλ‚˜ κ±Έλ €μš”?
<summary>Answer
Is repair possible? How long will it take?
H. ν•œλ²ˆ 확인해 μ£Όμ„Έμš”.
<summary>Answer
Please check it once.
I. ν•Έλ“œν°μ΄ 좩전이 μ•ˆ λΌμš”.
<summary>Answer
My phone won't charge.
J. μΌœμ§€μ§€ μ•Šμ•„μš”. 전원 λ²„νŠΌμ„ λˆŒλŸ¬λ„ μ•ˆ λΌμš”.
<summary>Answer
It won't turn on. Even pressing the power button doesn't work.
πŸ“š
Vocabulary Cheat Sheet
Korean
English
세탁기
washing machine
ν™”λ©΄
screen
μ΄μƒν•œ μ†Œλ¦¬
strange noise
μž¬μ‹œμž‘
restart
λŠλ €μ‘Œμ–΄μš”
slowed down
μΆ©μ „
charging
전원 λ²„νŠΌ
power button
λ©ˆμ·„μ–΄μš”
stopped
μ–Όλ§ˆλ‚˜ κ±Έλ €μš”?
How long will it take?
πŸ’‘
Grammar Tip: ~λ‹€κ°€
μ΄μƒν•œ μ†Œλ¦¬κ°€ λ‚˜λ‹€κ°€ κΊΌμ‘Œμ–΄μš” means "it was making a noise and then turned off." ~λ‹€κ°€ links two sequential events where the first stops as the second begins. Very useful for describing malfunction sequences.

Exercise 3 β€” Complete the Sentence

Fill in the blank with the correct Korean expression.
A. 세탁기가 . (It broke down.)
<summary>Answer
세탁기가 κ³ μž₯λ‚¬μ–΄μš”.
B. 화면이 . (The screen isn't displaying.)
<summary>Answer
화면이 μ•ˆ λ‚˜μ™€μš”.
C. μ–΄μ œλΆ€ν„° . (It's been strange since yesterday.)
<summary>Answer
μ–΄μ œλΆ€ν„° μ΄μƒν–ˆμ–΄μš”.
D. μ΄μƒν•œ κ°€ λ‚˜μš”. (It's making a strange noise.)
<summary>Answer
μ΄μƒν•œ μ†Œλ¦¬κ°€ λ‚˜μš”.
E. 이미 ν•΄λ΄€λŠ”λ° . (Already tried, still not working.)
<summary>Answer
이미 ν•΄λ΄€λŠ”λ° 아직도 μ•ˆ λΌμš”.
F. ν•œλ²ˆ . (Please check it.)
<summary>Answer
ν•œλ²ˆ 확인해 μ£Όμ„Έμš”.
G. 컴퓨터가 . (The computer won't turn on.)
<summary>Answer
컴퓨터가 μΌœμ§€μ§€ μ•Šμ•„μš”.
H. μž‘λ™μ΄ μ•ˆ λΌμš”. (It's suddenly not working.)
<summary>Answer
κ°‘μžκΈ° μž‘λ™μ΄ μ•ˆ λΌμš”.
I. 수리 ? (Is repair possible?)
<summary>Answer
수리 κ°€λŠ₯ν•΄μš”?
J. ν•Έλ“œν°μ΄ . (My phone slowed down.)
<summary>Answer
ν•Έλ“œν°μ΄ λŠλ €μ‘Œμ–΄μš”.
πŸ“š
Sentence Starters
Starter
Use for
~κ°€/이 κ³ μž₯λ‚¬μ–΄μš”
Device broke down
화면이 μ•ˆ λ‚˜μ™€μš”
Screen problem
~λΆ€ν„° μ΄μƒν–ˆμ–΄μš”
Onset timing
μ΄μƒν•œ μ†Œλ¦¬κ°€ λ‚˜μš”
Strange sound
이미 ~λ΄€λŠ”λ°
Prior attempt
확인해 μ£Όμ„Έμš”
Ask to check
μΌœμ§€μ§€ μ•Šμ•„μš”
Won't power on
κ°‘μžκΈ°
Sudden onset
수리 κ°€λŠ₯ν•΄μš”?
Repairability
πŸ’‘
Production Tip
When filing a complaint or reporting a problem, always lead with the device name + κ³ μž₯λ‚¬μ–΄μš” / μž‘λ™μ΄ μ•ˆ λΌμš”, then add timing and symptoms. Clear problem reports get faster help.

Exercise 4 β€” Dialogue Completion

Complete the technician dialogue with the right response.
A. 기사: μ–΄λ””κ°€ λ¬Έμ œμ˜ˆμš”? β†’ You: (Say your phone isn't working at all.)
<summary>Answer
ν•Έλ“œν°μ΄ μž‘λ™μ΄ μ•ˆ λΌμš”. μΌœμ§€μ§€λ„ μ•Šμ•„μš”.
B. 기사: μ–Έμ œλΆ€ν„°μš”? β†’ You: (Say since this morning.)
<summary>Answer
였늘 μ•„μΉ¨λΆ€ν„°μš”.
C. 기사: 뭐가 μ΄μƒν•΄μš”? β†’ You: (Say it's making a strange noise.)
<summary>Answer
μ΄μƒν•œ μ†Œλ¦¬κ°€ λ‚˜μš”.
D. 기사: ν˜Ήμ‹œ μž¬μ‹œμž‘ν•΄λ΄€μ–΄μš”? β†’ You: (Say yes, already tried it, still not working.)
<summary>Answer
λ„€, 이미 ν•΄λ΄€λŠ”λ° 아직도 μ•ˆ λΌμš”.
E. 기사: μ–Έμ œλΆ€ν„° μ΄λ ‡κ²Œ λμ–΄μš”? β†’ You: (Say it suddenly turned off yesterday.)
<summary>Answer
μ–΄μ œ κ°‘μžκΈ° κΊΌμ‘Œμ–΄μš”.
F. 기사: ν™”λ©΄μ€μš”? β†’ You: (Say the screen isn't displaying anything.)
<summary>Answer
화면이 μ•ˆ λ‚˜μ™€μš”.
G. 기사: 좩전은 λΌμš”? β†’ You: (Say charging isn't working either.)
<summary>Answer
좩전도 μ•ˆ λΌμš”.
H. 기사: μ–΄λ””μ„œ λ–¨μ–΄λœ¨λ Έμ–΄μš”? β†’ You: (Say no, it wasn't dropped β€” it just suddenly stopped.)
<summary>Answer
μ•„λ‹ˆμš”, λ–¨μ–΄λœ¨λ¦¬μ§€ μ•Šμ•˜μ–΄μš”. κ·Έλƒ₯ κ°‘μžκΈ° μ•ˆ λμ–΄μš”.
I. 기사: μˆ˜λ¦¬λΉ„κ°€ μ’€ λ‚˜μ˜¬ 것 κ°™μ•„μš”. β†’ You: (Ask how long the repair will take.)
<summary>Answer
μ–Όλ§ˆλ‚˜ κ±Έλ €μš”?
J. 기사: ν™•μΈν•΄λ³Όκ²Œμš”. β†’ You: (Say thank you and please check it carefully.)
<summary>Answer
κ°μ‚¬ν•΄μš”. 잘 확인해 μ£Όμ„Έμš”.
πŸ“š
Useful Phrases
Phrase
Meaning
기사
Technician
μ–΄λ””κ°€ λ¬Έμ œμ˜ˆμš”?
What's the problem?
μ–Έμ œλΆ€ν„°μš”?
Since when?
ν˜Ήμ‹œ ~ν•΄λ΄€μ–΄μš”?
Did you happen to try ~?
μ–Όλ§ˆλ‚˜ κ±Έλ €μš”?
How long will it take?
잘 확인해 μ£Όμ„Έμš”
Please check carefully
λ–¨μ–΄λœ¨λ Έμ–΄μš”
Dropped it
μˆ˜λ¦¬λΉ„
Repair cost
πŸ’‘
Conversation Tip
Korean technicians often ask λ–¨μ–΄λœ¨λ Έμ–΄μš”? (did you drop it?) to assess damage type. Knowing how to say "no, it just suddenly stopped" β€” κ·Έλƒ₯ κ°‘μžκΈ° μ•ˆ λμ–΄μš” β€” protects you from being charged for accidental damage you didn't cause.

Exercise 5 β€” Free Speaking Practice

Describe each situation fully in Korean using at least two expressions from the lesson.
A. Your refrigerator broke down this morning. Describe it to the repair center.
<summary>Sample Answer
냉μž₯κ³ κ°€ 였늘 μ•„μΉ¨λΆ€ν„° μž‘λ™μ΄ μ•ˆ λΌμš”. κ°‘μžκΈ° κΊΌμ‘Œμ–΄μš”. 확인해 μ£Όμ„Έμš”.
B. Your TV won't turn on and the screen is blank. Tell the technician.
<summary>Sample Answer
TVκ°€ μΌœμ§€μ§€ μ•Šμ•„μš”. 화면이 μ•ˆ λ‚˜μ™€μš”. μ–΄μ œλΆ€ν„° μ΄μƒν–ˆμ–΄μš”.
C. Your phone has been making a strange sound and is running slowly. Describe it.
<summary>Sample Answer
ν•Έλ“œν°μ—μ„œ μ΄μƒν•œ μ†Œλ¦¬κ°€ λ‚˜μš”. 그리고 많이 λŠλ €μ‘Œμ–΄μš”. 확인해 μ£Όμ„Έμš”.
D. You tried restarting your computer but it's still not working. Explain.
<summary>Sample Answer
이미 μž¬μ‹œμž‘ν•΄λ΄€λŠ”λ° 아직도 μ•ˆ λΌμš”. 컴퓨터가 μž‘λ™μ΄ μ•ˆ λΌμš”. 수리 κ°€λŠ₯ν•΄μš”?
E. Your washing machine suddenly shut off and is making noise. Report it.
<summary>Sample Answer
세탁기가 κ°‘μžκΈ° κΊΌμ‘Œμ–΄μš”. μ΄μƒν•œ μ†Œλ¦¬κ°€ λ‚˜λ‹€κ°€ λ©ˆμ·„μ–΄μš”. κ³ μž₯λ‚œ 것 κ°™μ•„μš”.
F. Ask if the problem can be repaired and how long it will take.
<summary>Sample Answer
수리 κ°€λŠ₯ν•΄μš”? μ–Όλ§ˆλ‚˜ κ±Έλ €μš”? 빨리 됐으면 μ’‹κ² μ–΄μš”.
G. Describe a phone that won't charge, even after trying multiple chargers.
<summary>Sample Answer
좩전이 μ•ˆ λΌμš”. λ‹€λ₯Έ 좩전기도 μ¨λ΄€λŠ”λ° 아직도 μ•ˆ λΌμš”. μ΄μƒν•œ 것 κ°™μ•„μš”.
H. Explain that the problem started two days ago and you haven't been able to fix it.
<summary>Sample Answer
이틀 μ „λΆ€ν„° μ΄μƒν–ˆμ–΄μš”. 이미 μ—¬λŸ¬ 번 μ‹œλ„ν•΄λ΄€λŠ”λ° 아직도 μ•ˆ λΌμš”.
I. Describe a computer that slowed down, made a noise, and then shut off.
<summary>Sample Answer
컴퓨터가 λŠλ €μ§€λ‹€κ°€ μ΄μƒν•œ μ†Œλ¦¬κ°€ λ‚˜λ”λ‹ˆ κ°‘μžκΈ° κΊΌμ‘Œμ–΄μš”. κ³ μž₯λ‚œ 것 κ°™μ•„μš”.
J. Tell the technician everything: the device, the problem, the timing, and ask for repair.
<summary>Sample Answer
에어컨이 μ–΄μ œλΆ€ν„° μž‘λ™μ΄ μ•ˆ λΌμš”. κ°‘μžκΈ° κΊΌμ‘ŒλŠ”λ° μ΄μƒν•œ μ†Œλ¦¬λ„ λ‚˜μš”. 수리 κ°€λŠ₯ν•΄μš”? 확인해 μ£Όμ„Έμš”.
πŸ“š
Sentence Starters
Starter
Use
~κ°€/이 κ³ μž₯λ‚¬μ–΄μš”
It broke down
~λΆ€ν„° μ΄μƒν–ˆμ–΄μš”
Strange since ~
이미 ~λ΄€λŠ”λ°
Already tried
κ°‘μžκΈ° κΊΌμ‘Œμ–΄μš”
Suddenly turned off
μ΄μƒν•œ μ†Œλ¦¬κ°€ λ‚˜μš”
Strange noise
확인해 μ£Όμ„Έμš”
Please check
수리 κ°€λŠ₯ν•΄μš”?
Is repair possible?
μ–Όλ§ˆλ‚˜ κ±Έλ €μš”?
How long?
πŸ’‘
Speaking Challenge
Try explaining a real device problem you've had β€” or imagine one β€” using the full 4-part structure: device + problem β†’ timing β†’ symptom β†’ request. Under 5 sentences. That's the skill a Korean technician needs from you.
μˆ˜λ¦¬μ„Όν„°μ—μ„œ μžμ‹  있게 말할 수 μžˆμ–΄μš”! ✨
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